What is Killer Merch?
Killer Merch is a full service merchandise company that artists and brands use to design, manufacture, and ship their products to fans and companies world wide. You will notice products come directly from the Killer Merch warehouse, which is also home to our talented customer service team at firstname.lastname@example.org.
We help artists and brands create amazing merchandise for both their individual web stores and retail stores- we even handle tour merchandise for live event needs! We handle all aspects of merchandise production, so your favorite artists and brands can focus on developing fresh, creative ideas for you! Visit us at www.killermerch.com for more info on our family of stores.
How long does shipping take?
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. This does not include the time spent in transit!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
Due to the extremely high volume or orders during this holiday season, all orders placed between November 25th through December 20th will qualify for our 2019 Holiday Exchange Program & Transit Times. You can find all information from our extended Return & Exchange policy as well as cut-off dates to arrive by holiday by clicking link above!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
- USPS First Class: 7-10 Business Days
- USPS Priority Mail: 5-7 Business Days($100 worth of insurance included)
- FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
- FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
- USPS First Class: 4-15 Business Days ($100 worth of insurance included)
- FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
- FedEx International Economy: 3-10 Business Days ($100 worth of insurance included)
- FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
How much is shipping?
- Domestic vs International shipments
- Total weight of package
- Selected shipping method